Privacy Policy

Effective Date: October 23, 2025
Last Updated: October 23, 2025

1. Introduction

This Privacy Policy explains how REHAİRA SAĞLIK TURİZM İNŞAAT TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ, operating under the brand name Rehaira Hair Clinic (“Rehaira”, “we”, “our”, or “the clinic”), collects, uses, discloses, and protects your personal data when you visit our website, use our services, or interact with our advertisements and digital communication channels.

Rehaira is committed to protecting your privacy and ensuring that your personal data is handled in compliance with the EU General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and the Turkish Personal Data Protection Law (KVKK).

2. Data We Collect

Depending on how you interact with us, we may collect and process the following categories of personal data:

  • Identity Information: Full name, date of birth, gender.

  • Contact Information: Email address, phone number, country, and city.

  • Medical Information: Hair loss condition, scalp analysis details, and relevant medical background (only processed with your explicit consent).

  • Technical Data: IP address, device details, browser type, cookies, and usage logs.

  • Marketing Data: Preferences, feedback, and engagement history from our ads or online forms.

3. Purpose of Data Processing

We process personal data to:

  • Provide hair analysis, consultations, and medical planning,

  • Communicate with you regarding appointments and inquiries,

  • Improve our services and patient experience,

  • Manage advertising and marketing campaigns,

  • Fulfil our legal obligations and maintain patient records.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Your explicit consent,

  • Performance of a contract (e.g., consultation or treatment planning),

  • Compliance with legal obligations,

  • Legitimate interests in improving service quality and patient satisfaction.

5. How We Collect Data

Your data may be collected through:

  • Online forms on our website (e.g., free hair analysis or contact forms),

  • Messaging platforms (WhatsApp, Instagram, Facebook Messenger, etc.),

  • Advertising campaigns (Meta, Google Ads, TikTok Ads),

  • Email, phone, or direct communication with our representatives.

6. Data Sharing and International Transfers

We may share personal data with trusted partners and service providers for the purposes listed above. This includes:

  • Medical professionals and partner clinics, for treatment coordination,

  • Digital marketing and analytics providers, to optimize online performance,

  • Legal and governmental authorities, when required by law.

Whenever data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

Your personal data is never sold or rented to third parties.

7. Cookies and Tracking Technologies

Our website uses cookies to improve user experience, analyze traffic, and personalize content.
You can manage or disable cookies through your browser settings at any time.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Once retention periods expire, data will be securely deleted or anonymized.

9. Your Rights (Under GDPR)

You have the following rights regarding your personal data:

  • Access your personal data,

  • Request correction or deletion,

  • Restrict or object to processing,

  • Request data portability,

  • Withdraw consent at any time (without affecting prior lawful processing).

To exercise these rights, contact us at info@rehaira.com.

10. Data Security

Rehaira takes appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.
All data transfers through our website are protected with SSL encryption.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect legal or operational changes.
The latest version will always be available at www.rehaira.com.
In case of significant updates, we will notify you by email or on our website.

12. Contact Information

Data Controller:
REHAİRA SAĞLIK TURİZM İNŞAAT TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Brand Name: Rehaira Hair Clinic
Email: info@rehaira.com
Phone: +90 501 005 44 99
Website: www.rehaira.com
Address: Cihangir Mahallesi, E5 Yan yol, Londra Asfaltı Caddesi, B Blok No: 291/1G, 34310 Avcılar/İstanbul